Kind, caring professional treatment and care for our Maine Coon cats. Reception staff always cheerful and accommodating.
Took our dog in yesterday and spent several hundred pounds on treatment. We were then told by the receptionist she couldn't print out a blank insurance claim form as the cost of printing was too high. This backs up the comments from other unhappy customers of the profiteering nature of this practice. We will be moving both our dogs to another practice immediately. Markedly different to the service at Vets Now in High Wycombe who readily offered to print a form for us.
Thank you to all the staff who were so kind and caring when we lost our cat Gremlin suddenly over last weekend. It was heartbreaking, but the personal touches (James the vet called me later in the day just to make sure I was ok, and they sent a handwritten card to us) made it slightly more bearable.
Episode after episode of extortionate prices, coupled with major efforts to recommend spurious and expensive treatment. I could literally go on for a few pages about them. Had 4 antibiotic tablets and charged over 125 when I queried it... it was "an error" not the first time either. another time brought my poorly cat in and the vet did not even examine her and tried to charge me a consultation fee. Unless you argue or keep an eye on them the residual feeling is you've been fleeced like a proper good'un.
My dog has an ongoing condition.We have very good pet insurance, and Wheelhouse know this.Whilst the majority of the staff are lovely people I believe they are just milking us of money and I have just switched to a different vet. If I'd read the reviews last year saying that they were money hungry I wouldn't have believed them but I can't help but think that now. I know they have to make a living but the tablets I have to get for my dog on a fortnightly basis are extortionate. I spoke to the specialist we have to take our dog to (at Davies in Hitchin) about the expense and she gave us a prescription to take to a regular pharmacy to save money. I spent 150 on a months worth of 4 different types of tablets at the pharmacy. For just one of the drugs for a fortnight I spent 250 at Wheelhouse. That mark up is disgusting. All I want is the best for my pets which is why we are switching.
The Wheelhouse Veterinary Centre is a UK Veterinary Care based in Chesham, South East England. The Wheelhouse Veterinary Centre is located at Amersham Rd, Chesham HP5 1NQ, UK.
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